21d Return Policy
We guarantee your satisfaction with every product we sell with a free and easy return and a full refund.

We want you to be satisfied with your Joydeals.com purchase! However, if you need help or need to return an item, we’re here for you!

If an item you have purchased from us is not working as expected within the return period, please get in touch with us for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.

If you need to return or exchange an item, bring it back to any Joydeals.com store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, and 3D scanners which may be returned within 15 days of purchase.

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

How to make a return

We offer free returns in-store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.

Return to a store:

Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.

No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you.

At this time, we are unable to process returns on the curbside.

Return by mail:

Only items purchased online can be returned by mail.

Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

How refunds are received
  • You have proof of purchase: If you have your original receipt, the credit card you used to purchase, your return label or packing slip, you will get a refund in the original form of payment
  • It was a gift: If you have a gift receipt, a return label or a bridal registry number, you will get a refund in the form of a store credit
  • You don’t have proof of purchase: You may still be eligible for store credit for the item’s lowest selling price within the last 180 days
How store refunds are credited

Once your return is received in-store, we will process your credit immediately. If you provide us with an email address, we will email you once your return is received and your credit is processed. Depending on your bank’s processing time, your credit may take a few days to reflect on your account.